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CVE-2021-31862 Scanner

Detects 'Cross-Site Scripting (XSS)' vulnerability in SysAid affects v. 20.4.74.


Short Info




Single Scan

Can be used by

Asset Owner

Estimated Time

10 sec

Scan only one


Parent Category

CVE-2021-31862 Scanner Detail

SysAid is a popular IT service management platform used by organizations worldwide. It helps IT teams to streamline their operations and optimize their workflow, allowing them to resolve IT issues efficiently. SysAid offers various features such as asset management, incident and problem management, change management, knowledge management, and more. The product is used by businesses of all sizes, from small to large enterprises, and it is considered one of the best in its class.

However, a vulnerability has recently been detected in SysAid version 20.4.74. The vulnerability, identified as CVE-2021-31862, allows an attacker to execute a cross-site scripting (XSS) attack via the KeepAlive.jsp stamp parameter without any authentication. This means that an attacker could inject malicious code, such as JavaScript, into a webpage, which is then executed by unsuspecting users who visit that page. This vulnerability can be exploited remotely and may lead to serious consequences.

When exploited, this vulnerability can result in several potentially harmful outcomes. For example, an attacker could steal sensitive information such as login credentials, payment details, or personal data. They could also perform actions on behalf of the user, such as sending emails or making unauthorized changes to system settings. Moreover, they could use the XSS vulnerability to conduct further attacks on the network, such as a phishing campaign or other social engineering tactics.

In conclusion, the SysAid IT service management platform is a powerful tool for IT teams. However, with recent vulnerabilities such as CVE-2021-31862, it is important to remain vigilant and take the necessary precautions to stay protected. By using's pro features, IT teams can quickly identify vulnerabilities in their digital assets and take the necessary steps to secure their networks.



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